Here to help 26/03/2024 Useful information on how we help with your complaint Tagged: consumer factsheets How to complain
Can I ask the Legal Ombudsman to look at my complaint if I’ve already accepted a remedy from my service provider? 15/03/2024 Tagged: Complaints How to complain to your service provider FAQs
Do you consider complaints about professional negligence? 15/03/2024 Tagged: Complaints How to complain to your service provider professional negligence FAQs
My service provider has asked me to attend a meeting to discuss the complaint. Do I have to go? 15/03/2024 Tagged: How to complain to your service provider FAQs First tier complaints handling
Who do I complain to? 15/03/2024 Tagged: Complaints How to complain to your service provider Consumer journey FAQs
Do I need to complain to my service provider? 15/03/2024 Tagged: customer journey resolving complaints How to complain to your service provider FAQs
What if my service provider wants more than eight weeks to sort out my complaint? 15/03/2024 Tagged: How to complain to your service provider FAQs First tier complaints handling
Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action? 15/03/2024 Tagged: How to complain to your service provider Making a complaint How we work FAQs
How to complain to your service provider 19/07/2024 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
When can I come to the Legal Ombudsman? 26/03/2024 Tagged: FAQs First tier complaints handling How to complain to your service provider Consumer journey
What is a final response? 15/03/2024 Tagged: Consumer journey First tier complaints handling How to complain to your service provider FAQs
Who We Are 12/03/2026 Our job is to help resolve disputes between consumers and legal service providers. We are independent and impartial and base our assessment on the evidence provided. We aim to reach a resolution that is fair and that works for everyone involved. We help consumers to resolve complaints. We also help legal service providers to better understand such complaints, so they don’t happen again. Tagged: Office for Legal Complaints OLC Legal Ombudsman Scheme How we work
Scheme Rules 14/05/2024 Overview of the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme Governance How we work
Our commitment to you 26/03/2024 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles consumer factsheets How we work
