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A business case for good complaint handling

This page includes information about regulators and advice / support organisations that may be useful to members of the public.

Agreements which set out the working relationship between the Legal Ombudsman and other external stakeholders

This page sets out the values and the customer service principles that provide the framework for how the Legal Ombudsman resolves disputes, conducts investigations and engages with stakeholders. The core values are: open, fair, independent, effecitive. The customer service principles are: we will always be clear with you / we will be understanding and approachable / we will make good use of everyone's time / we will be impartial, thorough and base our work on facts / we will make a difference.

This factsheet will tell you more about making a complaint to your legal service provider.

The Legal Ombudsman has a strategy for ensuring that the principles of equality, diversity and inclusion (EDI) are at the heart of everything we do – both as an employer and as a public service.   

This page features our website accessibility statement. The website is run by the Legal Ombudsman and outlines the accessibility services that we provide.