New research warns professionals on importance of their language in complaints 26/03/2024 New research warns professionals on importance of their language in complaints Tagged: Research
Office for Legal Complaints publishes 2024/25 Annual Report and Accounts 21/07/2025 Office for Legal Complaints publishes 2024/25 Annual Report and Accounts
OLC launches Scheme Rules consultation 26/03/2024 Office for Legal Complaints launches Scheme Rules consultation Tagged: Press release Scheme Rules
Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Office for Legal Complaints publishes 2025/26 Annual Report and Accounts 03/07/2026 Office for Legal Complaints publishes 2025/26 Annual Report and Accounts
The price of separation: Divorce related legal complaints and their causes 26/03/2024 The price of separation: Divorce related legal complaints and their causes
Georgina Philippou to join the Board of the Office for Legal Complaints 26/03/2024 Georgina Philippou to join the Board of the Office for Legal Complaints Tagged: OLC members
Clear reasoning supports early resolution of advice complaints 23/07/2026 Clear reasoning supports early resolution of advice complaints
The Ombudsman may dismiss complaints with no prospects of success 13/03/2026 The Ombudsman may dismiss complaints with no prospects of success
Office for Legal Complaints publishes 2023/24 Annual Report and Accounts 24/07/2024 Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
OLC publishes new strategy and business plan for LeO 03/05/2024 Office for Legal Complaints publishes new strategy and business plan for the Legal Ombudsman
When can I come to the Legal Ombudsman? 26/03/2024 Tagged: FAQs First tier complaints handling How to complain to your service provider Consumer journey
What is a final response? 15/03/2024 Tagged: Consumer journey First tier complaints handling How to complain to your service provider FAQs
Improved case studies – helping to resolve and prevent complaints 26/03/2024 We’ve updated our online case studies to make them more relevant, accessible and useful. Tagged: Cybercrime case studies Learning from complaints Learning resources
