Complaining about closed service providers 14/05/2024 This factsheet explains how we look at complaints against service providers who are no longer open. Most of the complaints that are brought to us are about solicitors and the information here concentrates on those service providers. Tagged: Closed legal firms closed legal service providers factsheets consumer journey
Introducing the Model Complaints Resolution Procedure 03/10/2025 The Model Complaints Resolution Procedure is designed to support legal service providers to improve their complaints handling Tagged: LeO News
Help for the blind and partially sighted 06/08/2024 Help for the blind and those who are partially sighted Tagged: accessibility
Learning from complaints 26/03/2024 Resources on good complaints handling Tagged: Learning from complaints
