For Consumers 10/06/2024 You can find information about our process, and access a range of our factsheets and frequently asked questions here.
Consultations 10/06/2026 Details of past and present consultations and the responses we have received Tagged: Consultation strategy and business plan Publishing our decisions Transparency and reporting governance
Do you have rules about the complaints you can investigate? 15/03/2024 Tagged: Scheme Rules Complaint Checker FAQs
Providing a service 26/03/2024 The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z…
Bringing a complaint to us 29/07/2026 Guidance and resources on how you can bring your complaint to the Legal Ombudsman. Tagged: factsheets representative authority form complaint form scheme rules helping prisoners complaining
How to complain to your service provider 26/03/2024 Our factsheet will tell you more about how we investigate your complaints. Tagged: complaint about a lawyer complaint about a solicitor factsheets make a complaint
Factsheets 30/09/2024 Our factsheets are short and easy to digest, and give an overview of the relevant topic. Tagged: factsheets
Lack of evidence 26/03/2024 The solicitor and client were both unable to prove whether a payment for services had been made... Tagged: Our decisions
Information and documents in a different language 16/03/2026 Our information and documents can be made available in different languages. Tagged: accessibility other languages
Best practice complaint handling guide 26/03/2024 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
