Our commitment to you 26/03/2024 The Legal Ombudsman outlines its service principles, what you can expect from us and what we expect from you. Tagged: customer service principles consumer factsheets How we work
Corporate policies 04/11/2025 Details of key corporate policies Tagged: Access to information Corporate policies Whistleblowing Publishing decisions
Learning Resources 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
Is there a charge for your service? 15/03/2024 Tagged: Legal fee service provider fee free service FAQs
I want to complain, should I still pay the service provider’s fee? 15/03/2024 Tagged: FAQs Legal fee service provider fee
Do I need to complain to my service provider? 15/03/2024 Tagged: customer journey resolving complaints How to complain to your service provider FAQs
Can I ask the Legal Ombudsman to look at my complaint if I’ve already accepted a remedy from my service provider? 15/03/2024 Tagged: Complaints How to complain to your service provider FAQs
A barrister's professional judgement 26/03/2024 Mr L was not happy with his barrister, however we found the service to be reasonable...
My service provider has asked me to attend a meeting to discuss the complaint. Do I have to go? 15/03/2024 Tagged: How to complain to your service provider FAQs First tier complaints handling
What if my service provider wants more than eight weeks to sort out my complaint? 15/03/2024 Tagged: How to complain to your service provider FAQs First tier complaints handling
A jurisdiction challenge 26/03/2024 This firm challenged the Legal Ombudsman's involvement in this complaint as they felt they hadn't provided a legal service to the complainant...
