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Guided negotiation

A delay resulted in a financial loss but the firm were willing to put things right...

Reasonable offer made

In Mr D's case, the firm made a reasonable offer to acknowledge the service issue...

Guided negotiation

Guided negotiation meant that Ms P received compensation for the emotional impact of this firm's mistake…

Use of Scheme Rule 5.7A

This case was dismissed under Section 5.7 (a) because it had no reasonable prospects of success...