Learning Resources 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
Managing unacceptable behaviour policy 03/03/2025 The Legal Ombudsman's guidance on managing unacceptable behaviour policy while in contact with someone using our service Tagged: consumer factsheets
LeO welcomes LSB's framework for achieving a positive complaints culture 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Consultation on complaint case fees is open 03/10/2025 The Office for Legal Complaints has proposed an increase to the case fee charged to service providers for complaints LeO resolves
I want to complain, should I still pay the service provider’s fee? 15/03/2024 Tagged: FAQs Legal fee service provider fee
Accessibility 09/10/2025 Our service is for everyone who needs our help in resolving a service complaint. We make every effort to ensure that our website, our documents, and our service are easy to use and are accessible to everyone. We can do this by providing information in a different format such as large print, Braille, on an audio CD or audio file, or in another language. Tagged: accessibility BrowseAloud Deaf Hard of hearing Blind Different formats Support
Do I need to complain to my service provider? 15/03/2024 Tagged: customer journey resolving complaints How to complain to your service provider FAQs
Can I ask the Legal Ombudsman to look at my complaint if I’ve already accepted a remedy from my service provider? 15/03/2024 Tagged: Complaints How to complain to your service provider FAQs
Legal Professional information 26/03/2024 Helping legal service providers Tagged: Professional guidance Information for solicitors Information for lawyers training and events Preventing complaints Resolving complaints
My service provider has asked me to attend a meeting to discuss the complaint. Do I have to go? 15/03/2024 Tagged: How to complain to your service provider FAQs First tier complaints handling
What if my service provider wants more than eight weeks to sort out my complaint? 15/03/2024 Tagged: How to complain to your service provider FAQs First tier complaints handling
Poor complaint handling let this barrister down 26/03/2024 We found the service of this barrister to be reasonable but not the complaint handling...
Signposting consumers to the Legal Ombudsman 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Out of jurisdiction 26/03/2024 Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him…
