Losses needs to have been caused by the service provider’s service failing 27/11/2025 To direct a payment for a loss, that loss needs to have been caused by the service provider’s service failing
Office for Legal Complaints publishes 2022/23 Annual Report and Accounts 26/03/2024 Office for Legal Complaints publishes 2022/23 Annual Report and Accounts Tagged: Press release
New factsheet launched – Unhappy with our service 26/03/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
Even if we uphold a complaint, a full cost refund is unlikely to be awarded 27/11/2025 Even if we uphold a complaint, a full cost refund is unlikely to be awarded
Office for Legal Complaints publishes 2023/24 Annual Report and Accounts 24/07/2024 Office for Legal Complaints publishes 2023/24 Annual Report and Accounts
The transfer of CMC complaints to the Financial Ombudsman Service 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
Consultation on complaint case fees is open 03/10/2025 The Office for Legal Complaints has proposed an increase to the case fee charged to service providers for complaints LeO resolves
New self-service Customer Assessment Tool 26/03/2024 New self-service Customer Assessment Tool Tagged: Consumer resources
Office for Legal Complaints publishes 2024/25 Annual Report and Accounts 21/07/2025 Office for Legal Complaints publishes 2024/25 Annual Report and Accounts
Stamp Duty Land Tax - complaint resolved by final decision 18/03/2025 Stamp Duty Land Tax - complaint resolved by final decision Tagged: stamp duty
OLC publishes 2021/22 Annual Report and Accounts for the Legal Ombudsman 15/05/2024 OLC publishes 2021/22 Annual report and Accounts for the Legal Ombudsman
