Information Centre 26/03/2024 All the key information, data, plans and reports from the Legal Ombudsman. Tagged: Information centre Corporate resources Learning resources Data centre FAQs Case studies news
Registers of interests and expenses 05/12/2025 Registers for the OLC, Senior Management and Ombudsman team Tagged: Office for Legal Complaints governance
Policy Statement - Publishing our Decisions 26/03/2024 Our Policy Statement 2020 sets out why we publish the final decisions made by an ombudsman. Tagged: Policy statement Publishing decisions
Bringing a complaint to us 26/03/2024 Guidance and resources on how you can bring your complaint to the Legal Ombudsman. Tagged: factsheets representative authority form complaint form scheme rules helping prisoners complaining
Data centre 11/02/2025 Data about organisational performance, complaints and ombudsman decisions. Tagged: Data centre Peformance data Complaints data decision data Research and reports
Equality, diversity and inclusion 28/11/2025 The Legal Ombudsman has a strategy for ensuring that the principles of equality, diversity and inclusion (EDI) are at the heart of everything we do – both as an employer and as a public service. Tagged: equality diversity inclusion
LeO cannot require a service provider to conclude the administration of an estate 27/11/2025 The Legal Ombudsman cannot require a service provider to conclude the administration of an estate, especially where the issues are being caused by a third party.
Senior Management and Board recruitment 13/01/2025 Senior Management and Board recruitment Tagged: Press release
Accessibility statement 06/08/2024 This page features our website accessibility statement. The website is run by the Legal Ombudsman and outlines the accessibility services that we provide. Tagged: Accessibility statement
LeO takes action to prevent complaints about legal fees 30/09/2024 LeO takes action to stop complaints involving legal fees and reclaiming them Tagged: news legal fees
If you are unhappy with the service we have provided 15/07/2024 This factsheet tells you what actions you can take if you're unhappy with the service you have received from us. Tagged: complaint about Legal Ombudsman Factsheets
Guidance: Scheme Rules 26/03/2024 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme
Poor advice led to implications 26/03/2024 Mr A got a shock when he realised the implications of the decision he made following advice...
Inclusive service policy statement 26/03/2024 inclusive service policy statement Tagged: Inclusive service policy statement Legal Ombudsman service Legal Ombudsman customers Legal Ombudsman committment service policy
Office for Legal Complaints - Rules of procedure 26/03/2024 Rules of Procedure for the OLC Tagged: Rules of procedure OLC Office for Legal Complaints Legal Ombudsman Scheme
