Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Legal Professional information 26/03/2024 Helping legal service providers Tagged: Professional guidance Information for solicitors Information for lawyers training and events Preventing complaints Resolving complaints
Legal Ombudsman launches new course for legal sector 26/03/2024 Legal Ombudsman launches new course for legal sector Tagged: Guidance
Get support with resolving complaints 26/03/2024 Find out how to contact us for support and read the latest queries we’ve helped to resolve. Tagged: Learning from complaints Learning resources Technical Advice
Invitation to Tender - Service Complaints Adjudicator 26/03/2024 Tender for Service Complaints Adjudicator
Using a legal service provider 26/03/2024 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
Introducing the Model Complaints Resolution Procedure 03/10/2025 The Model Complaints Resolution Procedure is designed to support legal service providers to improve their complaints handling Tagged: LeO News
Model Complaints Resolution Procedure 26/06/2025 Model Complaints Resolution Procedure Tagged: #complaintshandling #mcrp
Deciding whether complaints are in time – requests for bills 30/09/2024 Deciding whether complaints are in time – requests for bills Tagged: Case studies
The transfer of CMC complaints to the Financial Ombudsman Service 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
Additional support from the Legal Ombudsman 06/08/2024 This section provides guidance on additional accessibility support from the Legal Ombudsman.
Learning from complaints 26/03/2024 Resources on good complaints handling Tagged: Learning from complaints
Blog by Elisabeth Davies, Chair of the OLC 26/03/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's Annual Report and Accounts 2022/23 Tagged: Board blog Office for Legal Complaints Annual Report
