OLC launches plans for the Legal Ombudsman amid record demand 09/04/2026 OLC launches plans for the LeO amid record demand
LeO takes action to prevent complaints about legal fees 30/09/2024 LeO takes action to stop complaints involving legal fees and reclaiming them Tagged: news legal fees
Equality, diversity and inclusion 28/11/2025 The Legal Ombudsman has a strategy for ensuring that the principles of equality, diversity and inclusion (EDI) are at the heart of everything we do – both as an employer and as a public service. Tagged: equality diversity inclusion
LeO cannot require a service provider to conclude the administration of an estate 27/11/2025 The Legal Ombudsman cannot require a service provider to conclude the administration of an estate, especially where the issues are being caused by a third party.
Policy Statement - Publishing our Decisions 26/03/2024 Our Policy Statement 2020 sets out why we publish the final decisions made by an ombudsman. Tagged: Policy statement Publishing decisions
Accessibility statement 06/08/2024 This page features our website accessibility statement. The website is run by the Legal Ombudsman and outlines the accessibility services that we provide. Tagged: Accessibility statement
Guidance: Scheme Rules 26/03/2024 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme
Inclusive service policy statement 26/03/2024 inclusive service policy statement Tagged: Inclusive service policy statement Legal Ombudsman service Legal Ombudsman customers Legal Ombudsman committment service policy
If you are unhappy with the service we have provided 15/07/2024 This factsheet tells you what actions you can take if you're unhappy with the service you have received from us. Tagged: complaint about Legal Ombudsman Factsheets
Office for Legal Complaints - Rules of procedure 26/03/2024 Rules of Procedure for the OLC Tagged: Rules of procedure OLC Office for Legal Complaints Legal Ombudsman Scheme
Reports and plans 09/04/2026 A summary of corporate reports and plans: Annual Report, Strategy and Business Plans and other corporate areas Tagged: Annual Report Strategy and business plan Reports and Plans Business plan and budget Service Complaint Adjudicator Report Gender pay gap report governance
LeO welcomes LSB's framework for achieving a positive complaints culture 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Performance data 14/05/2024 Performance Data for the Legal Ombudsman Tagged: Data centre Key Performance Indicators performance data
The LeO Process 11/03/2026 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
Useful organisations 03/02/2026 This page includes information about regulators and advice / support organisations that may be useful to members of the public. Tagged: Signposting Useful organisations Helpful information Legal Ombudsman or SRA? Legal Ombudsman or CLC?
