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For Consumers

You can find information about our process, and access a range of our factsheets and frequently asked questions here.

Accessibility

Our service is for everyone who needs our help in resolving a service complaint. We make every effort to ensure that our website, our documents, and our service are easy to use and are accessible to everyone. We can do this by providing information in a different format such as large print, Braille, on an audio CD or audio file, or in another language.

Tagged: accessibility BrowseAloud Deaf Hard of hearing Blind Different formats Support

Working for us

Are you thinking about joining us? Here you can find out more about what we do, why it matters, the part you could play and what we offer our people. You can also read about our commitment to being an equal, diverse and inclusive place to work – and what that means for you.

Tagged: Careers Jobs Vacancies

Case fee waived

In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived...