Complaints about how fees have been calculated and communicated 30/09/2024 Complaints about how fees have been calculated and communicated Tagged: Case studies
Proactive updates reduce complaints and strengthen trust 13/03/2026 Proactive updates reduce complaints and strengthen trust
Updated guidance on complaints about costs 26/03/2024 Updated guidance on complaints about costs Tagged: Costs Guidance Costs Guidance
Invitation to Tender - Service Complaints Adjudicator 26/03/2024 Tender for Service Complaints Adjudicator
Legal Ombudsman 2023/24 annual complaints data and insight 06/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
LeO marks major milestone with Call for Input on model complaints procedure 24/03/2026 LeO marks major milestone with call for input on Model Complaints Resolution Procedure
Losing the plot – residential conveyancing complaints 26/03/2024 Losing the plot – residential conveyancing complaints
Guidance: our approach to determining complaints 26/03/2024 Guidance: our approach to determining complaints Tagged: Guidance
Schedule of matters reserved to the Office for Legal Complaints 03/06/2024 Schedule of matters reserved to the Office for Legal Complaints Tagged: OLC Office for Legal Complaints governance
LeO welcomes LSB's framework for achieving a positive complaints culture 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
