Use of Scheme Rule 5.7A 26/03/2024 This case was dismissed under Section 5.7 (a) because it had no reasonable prospects of success...
No poor service - conveyancing complaint 26/03/2024 Case study where it was found by the Legal Ombudsman that there was no poor service given... Tagged: Resolving complaints
Is there a charge for your service? 15/03/2024 Tagged: Legal fee service provider fee free service FAQs
Information Centre 26/03/2024 All the key information, data, plans and reports from the Legal Ombudsman. Tagged: Information centre Corporate resources Learning resources Data centre FAQs Case studies news
The LeO Process 11/03/2026 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
Technical advice desk 26/03/2024 Advice line for technical queries from service providers Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process complaint handling advice
How We Work 26/03/2024 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
What if we can’t agree about how to resolve a complaint? 15/03/2024 Tagged: FAQs case decision Ombudsman decision
