How to complain to your service provider 19/07/2024 How to complain to your service provider Tagged: How to complain complaints journey complaint letter template closed firm guidance How we work consumer journey Help for prisoners
Service failings caused emotional distress 26/03/2024 This firm caused unnecessary emotional distress with service failings in an immigration case...
Investigating your complaint 26/03/2024 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
Third-party delay - complaint resolved by an early resolution 28/05/2025 Third-party delay - complaint resolved by final decision
Chairs Blog - 2023/24 Annual Report and Accounts 23/07/2024 Chairs Blog - 2023/24 Annual Report and Accounts
Reasonable professional judgement and good complaint handling 16/01/2026 Reasonable professional judgement and good complaint handling
Dissatisfaction with the final outcome does not mean that the service provider's service was unreasonable 27/11/2025 Dissatisfaction with the final outcome does not mean that the service provider's service was unreasonable
Reasonable advice undermined by poor communication and complaint handling 27/11/2025 Reasonable advice undermined by poor communication and complaint handling
Good complaint handling enables swift resolution 19/01/2026 Good complaint handling enables swift resolution
Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
If the complaint is unlikely to be upheld, it might not be considered for a full investigation 27/11/2025 If the complaint is unlikely to be upheld, it might not be considered for a full investigation
Guide to uploading documents with your complaint form submission 30/04/2025 This page explains how to upload supporting documents with your complaint form submission
Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
