Service failings caused emotional distress 26/03/2024 This firm caused unnecessary emotional distress with service failings in an immigration case...
Investigating your complaint 26/03/2024 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
Third-party delay - complaint resolved by an early resolution 28/05/2025 Third-party delay - complaint resolved by final decision
Chairs Blog - 2023/24 Annual Report and Accounts 23/07/2024 Chairs Blog - 2023/24 Annual Report and Accounts
Reasonable advice undermined by poor communication and complaint handling 27/11/2025 Reasonable advice undermined by poor communication and complaint handling
Dissatisfaction with the final outcome does not mean that the service provider's service was unreasonable 27/11/2025 Dissatisfaction with the final outcome does not mean that the service provider's service was unreasonable
If the complaint is unlikely to be upheld, it might not be considered for a full investigation 27/11/2025 If the complaint is unlikely to be upheld, it might not be considered for a full investigation
Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Guide to uploading documents with your complaint form submission 30/04/2025 This page explains how to upload supporting documents with your complaint form submission
Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
Stamp Duty Land Tax - complaint resolved through guided negotiation 17/03/2025 SDLT - complaint resolved through guided negotiation Tagged: stamp duty
Chief Ombudsman's introduction: a step change and an evolution 14/05/2024 The Office for Legal Complaints’ latest Annual Report and Accounts, published this week, highlights the step-change LeO has made in 2022/23. As we commit to staying the course in improving our service, we’re also looking ahead to the LeO of the future. Tagged: LeO News Annual Report Strategy
