Model Complaints Resolution Procedure 10/09/2026 Model Complaints Resolution Procedure Tagged: #complaintshandling #mcrp
Annual complaints data overview 2019/20 26/03/2024 An overview of the annual complaints data and lessons for the legal sector Tagged: Guidance
LeO marks major milestone with Call for Input on model complaints procedure 24/03/2026 LeO marks major milestone with call for input on Model Complaints Resolution Procedure
Elaine Banton joins the Board of the Office for Legal Complaints 16/10/2024 Elaine Banton to join the Board of the Office for Legal Complaints Tagged: OLC members
LeO welcomes LSB's framework for achieving a positive complaints culture 29/05/2024 Legal Ombudsman welcomes Legal Service Board’s framework for achieving a positive complaints culture
Proactive updates reduce complaints and strengthen trust 13/03/2026 Proactive updates reduce complaints and strengthen trust
The transfer of CMC complaints to the Financial Ombudsman Service 25/09/2024 The transfer of CMC complaints to the Financial Ombudsman Service Tagged: factsheets CMCs CMC complaints transfer
Deciding whether complaints are in time – requests for bills 30/09/2024 Deciding whether complaints are in time – requests for bills Tagged: Case studies
Legal Ombudsman 2023/24 annual complaints data and insight 06/12/2024 Legal Ombudsman 2023/24 annual complaints data and insight
Effective complaint handling can prevent costly case fees 13/03/2026 Effective complaint handling can prevent costly case fees
