Reasonable advice undermined by poor communication and complaint handling 27/11/2025 Reasonable advice undermined by poor communication and complaint handling
Reasonable professional judgement and good complaint handling 16/01/2026 Reasonable professional judgement and good complaint handling
Promptly addressing a service failing and good complaints handling 16/01/2026 Promptly addressing a service failing and good complaints handling
Effective complaint handling can prevent costly case fees 13/03/2026 Effective complaint handling can prevent costly case fees
Good complaint handling enables swift resolution 19/01/2026 Good complaint handling enables swift resolution
Good complaints handling & engagement with LeO quickens resolution 19/01/2026 Good complaints handling and engagement with LeO quickens resolution
Timely communication and complaints handling are vital in residential conveyancing 13/03/2026 Timely communication and complaints handling are vital in residential conveyancing
Poor complaints handling and lack of clarity lengthens complaint resolution 19/01/2026 Poor complaints handling and lack of clarity lengthens complaint resolution
Transparent and clear costs information helps ensure reasonable customer expectations 13/03/2026 Transparent and clear costs information helps ensure reasonable customer expectations
Corporate Publications 26/03/2024 Corporate publications including annual reports, business plans and board information Tagged: Corporate resources FAQs Governance Reports and Plans Consultations Corporate policies
Research and reports 26/03/2024 Research and reports on complaints handling Tagged: alternative dispute resolution DJS Legal Services Market Language of complaints Research and reports
Useful organisations 03/02/2026 This page includes information about regulators and advice / support organisations that may be useful to members of the public. Tagged: Signposting Useful organisations Helpful information Legal Ombudsman or SRA? Legal Ombudsman or CLC?
Information on our accessibility provision 06/08/2024 The Legal Ombudsman website has been developed to best practice coding conventions and, where possible, corresponds with guidelines stipulated by the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) and Web Content Accessibility Guidelines 2.0 (WCAG 2.0 Tagged: accessibility feedback
