Guidance: Scheme Rules 26/03/2024 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme
Guidance: Our approach to determining complaints 26/03/2024 Guidance: Our approach to determining complaints
Guidance: Our approach to determining complaints 26/03/2024 Guidance: Our approach to determining complaints
Guidance: Our approach to putting things right 26/03/2024 Guidance: Our approach to putting things right Tagged: remedies
Guidance: Our approach to putting things right 26/03/2024 Guidance: Our approach to putting things right
Offering a remedy in line with LeO's remedies guidance can save everyone time 27/11/2025 Offering a remedy in line with LeO's remedies guidance can save everyone time
Our Guidance on Remedies is a useful reference tool in resolving complaints 18/12/2025 Our Guidance on Remedies is a useful reference tool in resolving complaints
Preventing complaints 18/12/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Complaining to a legal service provider 26/03/2024 Guidance and resources on how consumers can complain about their legal service provider. Tagged: complaints journey complaint letter template closed firm guidance closed firms how we work Help for prisoners complaining
