Best practice complaint handling guide 26/03/2024 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
Poor complaint handling let this barrister down 26/03/2024 We found the service of this barrister to be reasonable but not the complaint handling...
Reasonable professional judgement and good complaint handling 16/01/2026 Reasonable professional judgement and good complaint handling
Reasonable advice undermined by poor communication and complaint handling 27/11/2025 Reasonable advice undermined by poor communication and complaint handling
Good complaint handling enables swift resolution 19/01/2026 Good complaint handling enables swift resolution
Effective complaint handling can prevent costly case fees 13/03/2026 Effective complaint handling can prevent costly case fees
Poor complaints handling and lack of clarity lengthens complaint resolution 19/01/2026 Poor complaints handling and lack of clarity lengthens complaint resolution
Make A Complaint 03/09/2025 Information about starting a complaint Tagged: make a complaint complaint checker
Bringing a complaint to us 26/03/2024 Guidance and resources on how you can bring your complaint to the Legal Ombudsman. Tagged: factsheets representative authority form complaint form scheme rules helping prisoners complaining
Good complaints handling 16/03/2026 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
Promptly addressing a service failing and good complaints handling 16/01/2026 Promptly addressing a service failing and good complaints handling
Timely communication and complaints handling are vital in residential conveyancing 13/03/2026 Timely communication and complaints handling are vital in residential conveyancing
Investigating your complaint 26/03/2024 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
Good complaints handling & engagement with LeO quickens resolution 19/01/2026 Good complaints handling and engagement with LeO quickens resolution
