Case fee waived 26/03/2024 In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived...
OLC proposes inflation-linked increase to LeO’s case fee 30/07/2025 OLC proposes inflation-linked increase to LeO’s case fee
Fixed fee 26/03/2024 Mr D felt the fixed fee was excessive because the hearing was adjourned after a few minutes...
Improved case studies – helping to resolve and prevent complaints 26/03/2024 We’ve updated our online case studies to make them more relevant, accessible and useful. Tagged: Cybercrime case studies Learning from complaints Learning resources
Complaints in focus: No win, no fee agreements 26/03/2024 Complaints in focus: No win, no fee agreements
Consultation on complaint case fees is open 03/10/2025 The Office for Legal Complaints has proposed an increase to the case fee charged to service providers for complaints LeO resolves
Effective complaint handling can prevent costly case fees 13/03/2026 Effective complaint handling can prevent costly case fees
Lack of evidence 26/03/2024 The solicitor and client were both unable to prove whether a payment for services had been made... Tagged: Our decisions
Complaints about legal costs 30/09/2024 What legal providers, consumers and their representatives need to know when it comes to disputes about legal costs on a “no win, no fee” basis. Tagged: Preventing complaints
