Ombudsman decision data 11/02/2026 Data about the decisions made by ombudsman. Tagged: performance data decision data KPIs
Improved case studies – helping to resolve and prevent complaints 26/03/2024 We’ve updated our online case studies to make them more relevant, accessible and useful. Tagged: Cybercrime case studies Learning from complaints Learning resources
Case fee waived 26/03/2024 In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived...
Stamp Duty Land Tax - complaint resolved by final decision 18/03/2025 Stamp Duty Land Tax - complaint resolved by final decision Tagged: stamp duty
Consultation on complaint case fees is open 03/10/2025 The Office for Legal Complaints has proposed an increase to the case fee charged to service providers for complaints LeO resolves
Effective complaint handling can prevent costly case fees 13/03/2026 Effective complaint handling can prevent costly case fees
Third-party delay - complaint resolved by an early resolution 28/05/2025 Third-party delay - complaint resolved by final decision
OLC proposes inflation-linked increase to LeO’s case fee 30/07/2025 OLC proposes inflation-linked increase to LeO’s case fee
Lack of evidence 26/03/2024 The solicitor and client were both unable to prove whether a payment for services had been made... Tagged: Our decisions
What if we can’t agree about how to resolve a complaint? 15/03/2024 Tagged: FAQs case decision Ombudsman decision
