You can find out more about our business process, rules and the approach that we take to resolving disputes.
This guidance sets out the key questions we consider when determining "what is fair and reasonable in all the circumstances of the case."
This guidance sets out the approach we will take when we consider complaints that arise during the Covid-19 pandemic. It emphasises that it is vital to be clear with clients about the level of service they can expect at this time.
We often receive complaints which could be treated as a cause of action in negligence or a complaint about service.
This guidance sets out our approach.
An overview of the key areas of our scheme rules and what they mean.
This guidance sets out the Legal Ombudsman’s approach to putting things right. When we make decisions about complaints, we always base it on the evidence we have available and what is fair and reasonable in the circumstances.
This guidance provides Chartered Accountancy firms that have become authorised providers of probate services, under the provisions of the Legal Services Act 2007, with an overview of the Legal Ombudsman scheme.
