Sandra Strinati Chief Operating Officer Sandra is the Chief Operating Officer for the Legal Ombudsman and joined in January 2021. Sandra has extensive experience of delivering services to customers within Her Majesty’s Courts and Tribunals Service, Jobcentre Plus, DWP, and most recently across the Operational Delivery Profession. Sandra has led large and diverse teams of people and recognises that accessible leadership, a focus on the customer and meaningful engagement with colleagues and partners is critical to success in any organisation. She has experience in stakeholder relationship management, business transformation and a successful track record of budget and resource management. Her recent responsibility was for the leadership of a unique cross government operational team as well as for developing and delivering strategies, products and services to build the capability and professionalism of 70% of the civil service.