Mariette Hughes Acting Chief Ombudsman Mariette is the Acting Chief Ombudsman while recruitment for the Chief Ombudsman position finalises. She is also the Head of Impact, Service Policy and External Affairs. This role is responsible for identifying learning from our business processes and driving changes to improve our efficiency. She is also responsible for stakeholder engagement, research, feeding back to the profession and policy development. She has an extensive background in working in customer service and office manager roles prior to joining the Legal Ombudsman as an investigator in 2014. Mariette was appointed to the role of Ombudsman in 2016 and has a strong knowledge of conveyancing.