We’ve appointed a new Chief Ombudsman

We’ve appointed a new Chief Ombudsman

Kathryn Stone 2Kathryn Stone OBE has been appointed Chief Ombudsman for the Legal Ombudsman. Kathryn, who is currently a commissioner for the Independent Police Complaints Commission (IPCC), will take up her role in January.

Kathryn became an IPCC Commissioner in July 2014. She has responsibility for seven police forces in the north of England. She was previously the Commissioner for Victims and Survivors in Northern Ireland, appointed by the First Minister and deputy First Minister.

For 11 years Kathryn was also Chief Executive of Voice UK, a national charity supporting people with learning disabilities and other vulnerable people in the criminal justice system. Kathryn is a Chartered Director and a Fellow of the Institute of Directors.

Kathryn said: “I’m very pleased to be joining the organisation at such an exciting time. I’m looking forward to meeting with legal service providers and claims management companies to hear their views about how we continue to improve standards for clients.”

Steve Green, Chair of the Office for Legal Complaints – the Legal Ombudsman’s Board – commented: “I’m delighted to welcome Kathryn’s appointment as our new Chief Ombudsman. The Board were extremely impressed by her track record of strong leadership and independence and we all very much look forward to working with her.”

The Chief Ombudsman’s role was restructured and the additional role of Chief Executive created to enable the Legal Ombudsman to deliver its remit more effectively. Nick Hawkins, the new Chief Executive, joined the organisation at the beginning of October.