Insurer won't cover the cost 10/01/2024 Mr N wasn't happy with the firm's advice over the prospects of success for his claim...
Failure to provide reasonable advice 22/12/2023 Failure to advise of car hire options left Ms P in financial distress...
Making reasonable adjustments 22/12/2023 Despite being aware of Mr C's disability, this firm failed to make reasonable adjustments and should have taken more care with the terminology they used...
Business Plan 2019-20 10/01/2024 Business Plan 2019-20 Tagged: Annual priorities KPIs Business plan Corporate policies
Here to help 22/01/2024 Useful information on how we help with your complaint Tagged: consumer factsheets How to complain
Consultations 16/04/2024 Details of past and present consultations and the responses we have received Tagged: Consultation strategy and business plan Publishing our decisions Transparency and reporting governance
Privacy 24/01/2024 Our privacy notice sets out how you can expect us to use your personal information when you visit our website. Tagged: privacy Freedom of Information Access request
Blog by Elisabeth Davies, Chair of the OLC- March 2023 10/01/2024 Blog by Elisabeth Davies, Chair of the OLC
Poor complaint handling let this barrister down 21/12/2023 We found the service of this barrister to be reasonable but not the complaint handling...
Changes to the Legal Ombudsman's Scheme Rules 10/01/2024 Changes to the Legal Ombudsman's Scheme Rules article Tagged: news Scheme Rules
Remuneration Committee (RemCo) TOR 10/01/2024 Remuneration Committee (RemCo) TOR Tagged: Remuneration Committee governance
Stamp duty - feedback for lawyers 22/01/2024 We have put together some tips, based on our experience of resolving disputes around stamp duty, which may help you to ensure your clients aren’t being hit with any nasty surprises. Tagged: stamp duty Legal Ombudsman or CLC? lawyer information solicitor information
