Case fee waived 10/01/2024 In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived...
A cybercrime warning to firms 22/12/2023 A lack of proper procedures to safeguard against cybercrime left this firm short...
Performance data 05/02/2024 Performance Data for the Legal Ombudsman Tagged: Data centre Key Performance Indicators performance data
Blog by Elisabeth Davies, Chair of the OLC 10/01/2024 Elisabeth Davies, Chair of the OLC, provides an update on what's been happening over Q1 of 2022/23 Tagged: Newsletter blog Board blog
How to complain to your service provider 22/12/2023 This factsheet will tell you more about making a complaint to your legal service provider. Tagged: complaining to a lawyer complaining to a solicitor factsheets consumer journey
Blog by Elisabeth Davies, Chair of the OLC 10/01/2024 Elisabeth Davies, Chair of the OLC, provides an update on the Legal Ombudsman's 21/22 Business Plan. Tagged: Board blog OLC news
Increasing ground rent 22/12/2023 Mr G got a shock a year after purchasing a property to find out he owed ground rent charges he wasn't expecting...
Providing a service 22/12/2023 The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z…
Business plan and budget consultation 2019-20 10/01/2024 Business plan and budget consultation 2019-20 Tagged: Consultation governance business plan
OLC Strategy 2024-27 and 2024/25 Business Plan 09/04/2024 OLC Strategy 2024-27 Tagged: Strategy strategy and business plan
Failure to provide information 10/01/2024 A failure to provide information meant we had to dismiss this complaint...
A barrister's professional judgement 10/01/2024 Mr L was not happy with his barrister, however we found the service to be reasonable...
Failure to provide reasonable adjustments 22/12/2023 Mr H had a negative experience with the firm as they did not communicate with him in the way he requested...
The firm acted reasonably 10/01/2024 In this complaint the firm offered reasonable advice which outlined the benefits and risks...
Consultation responses 10/01/2024 Stakeholder responses to external consultations Tagged: Stakeholders Consultation Open consultations Closed consultations governance
