No poor service - conveyancing complaint 26/03/2024 Case study where it was found by the Legal Ombudsman that there was no poor service given... Tagged: Resolving complaints
Office for Legal Complaints - Rules of procedure 26/03/2024 Rules of Procedure for the OLC Tagged: Rules of procedure OLC Office for Legal Complaints Legal Ombudsman Scheme
Changes to the Legal Ombudsman's Scheme Rules 26/03/2024 Changes to the Legal Ombudsman's Scheme Rules article Tagged: news Scheme Rules
Even if we uphold a complaint, a full cost refund is unlikely to be awarded 27/11/2025 Even if we uphold a complaint, a full cost refund is unlikely to be awarded
Chief Ombudsman, Paul McFadden, to move on in October 2025 31/03/2025 Chief Ombudsman, Paul McFadden, to move on in October 2025
How We Work 26/03/2024 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
Stamp Duty Land Tax - complaint resolved by final decision 18/03/2025 Stamp Duty Land Tax - complaint resolved by final decision Tagged: stamp duty
Service provider could have avoided complaint by issuing a final bill 16/01/2026 Service provider could have avoided complaint by issuing final bill
Good complaint handling enables swift resolution 19/01/2026 Good complaint handling enables swift resolution
Office for Legal Complaints welcomes Independent Review of Legal Services Regulation 26/03/2024 Office for Legal Complaints welcomes Independent Review of Legal Services Regulation Tagged: Press release
Guide to uploading documents with your complaint form submission 30/04/2025 This page explains how to upload supporting documents with your complaint form submission
Reports and plans 28/11/2025 A summary of corporate reports and plans: Annual Report, Strategy and Business Plans and other corporate areas Tagged: Annual Report Strategy and business plan Reports and Plans Business plan and budget Service Complaint Adjudicator Report Gender pay gap report governance
Poor complaints handling and lack of clarity lengthens complaint resolution 19/01/2026 Poor complaints handling and lack of clarity lengthens complaint resolution
