Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action? 15/03/2024 Tagged: How to complain to your service provider Making a complaint How we work FAQs
Failure to provide information 26/03/2024 A failure to provide information meant we had to dismiss this complaint...
Reports and plans 28/11/2025 A summary of corporate reports and plans: Annual Report, Strategy and Business Plans and other corporate areas Tagged: Annual Report Strategy and business plan Reports and Plans Business plan and budget Service Complaint Adjudicator Report Gender pay gap report governance
Useful organisations 03/02/2026 This page includes information about regulators and advice / support organisations that may be useful to members of the public. Tagged: Signposting Useful organisations Helpful information Legal Ombudsman or SRA? Legal Ombudsman or CLC?
Ensuring people contact us at the right time 26/03/2024 We’ve made changes to help ensure people contact us at the right time – once their legal service provider has had a chance to look into their complaint. This includes launching a new leaflet that service providers can send. Tagged: Improvements Premature complaints consumer journey Customer journey
The firm acted reasonably 26/03/2024 In this complaint the firm offered reasonable advice which outlined the benefits and risks...
Transparency and Reporting Impact 12/03/2026 A discussion paper on the options for publishing a wider range of information data about the decisions and complaints investigated by the Legal Ombudsman Tagged: Consultation Transparency governance
Code of Practice for OLC Members 26/03/2024 You can learn more here about our Code of Practice for OLC Members Tagged: Code of practice OLC members
How We Work 16/03/2026 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
