What if we can’t agree about how to resolve my complaint? 26/03/2024 Tagged: FAQs case decision Ombudsman decision
Ruling that an offer is reasonable 26/03/2024 The ombudsman decision is that the offer for compensation, made by the solicitor, is reasonable. Tagged: Our rules
Scheme Rules FAQs (from April 2023) 26/03/2024 Updated guidance on our Scheme Rules. Including frequently asked questions and case studies. Tagged: Scheme Rules Scheme Rules FAQs
Responding to consumers’ requests for documents 30/09/2024 Responding to consumers’ requests for documents Tagged: Case studies
Deciding whether complaints are in time – requests for bills 30/09/2024 Deciding whether complaints are in time – requests for bills Tagged: Case studies
Six month time limit - complaint accepted 26/03/2024 Case study - six month time limits Tagged: Our rules Six month limit
Complaints about how fees have been calculated and communicated 30/09/2024 Complaints about how fees have been calculated and communicated Tagged: Case studies
Third-party delay - case resolved by an early resolution 28/05/2025 Third-party delay - complaint resolved by an early resolution
Using a legal service provider 26/03/2024 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
Poor advice led to implications 26/03/2024 Mr A got a shock when he realised the implications of the decision he made following advice...
Complaints process 26/03/2024 Our resources help consumers make informed choices about resolving a complaint with their legal service provider. Tagged: case studies FAQs factsheets accessibility make a complaint
Reasonable offer made 26/03/2024 In Mr D's case, the firm made a reasonable offer to acknowledge the service issue...
Use of Scheme Rule 5.7A 26/03/2024 This case was dismissed under Section 5.7 (a) because it had no reasonable prospects of success...
No poor service - conveyancing complaint 26/03/2024 Case study where it was found by the Legal Ombudsman that there was no poor service given... Tagged: Resolving complaints
Service failings caused emotional distress 26/03/2024 This firm caused unnecessary emotional distress with service failings in an immigration case...
