Legal Ombudsman announces new Chief Ombudsman 26/03/2024 Legal Ombudsman announces new Chief Ombudsman Tagged: Chief Ombudsman
Learning from complaints 26/03/2024 This article is part of LeO News, edition 24. Tagged: events Newsletter
Investigating complaints - Information for service providers 26/03/2024 Investigating complaints - Information for service providers
Signposting consumers to the Legal Ombudsman 24/06/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Complaints about how fees have been calculated and communicated 30/09/2024 Complaints about how fees have been calculated and communicated Tagged: Case studies
Appointment of three new non-executive directors welcomed 26/03/2024 Appointment of three new non-executive directors welcomed Tagged: Office for Legal Complaints
Updated guidance on complaints about costs 26/03/2024 Updated guidance on complaints about costs Tagged: Costs Guidance Costs Guidance
Introducing the Model Complaints Resolution Procedure 26/06/2025 Introducing the Model Complaints Resolution Procedure
Elisabeth Davies is preferred choice for next Chair of the OLC 26/03/2024 Elisabeth Davies is preferred choice for next Chair of the OLC Tagged: Press release Office for Legal Complaints
