Customer Service Principles 26/03/2024 This page sets out the values and the customer service principles that provide the framework for how the Legal Ombudsman resolves disputes, conducts investigations and engages with stakeholders. The core values are: open, fair, independent, effecitive. The customer service principles are: we will always be clear with you / we will be understanding and approachable / we will make good use of everyone's time / we will be impartial, thorough and base our work on facts / we will make a difference. Tagged: complaints handling resolving disputes customer service principles
LeO News, edition 25 26/03/2024 Our newsletter updates our service providers on our latest activities and events, and features helpful guidance and informatoin for the legal service profession. Tagged: Newsletter
Our organisation 06/08/2024 This page shows the members of the Office for Legal Complaints, the Executive team of the Legal Ombudsman and the Ombudsman team. Tagged: Board Ombudsman Executive Team Chief Ombudsman Chief Operating Officer Ombudsman team meet the team
Senior Management and Board recruitment 13/01/2025 Senior Management and Board recruitment Tagged: Press release
Guidance: Scheme Rules 26/03/2024 Guidance on the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme
