Complaints in focus: No win, no fee agreements 30/11/2023 Complaints in focus: No win, no fee agreements
Guidance: Our approach to determining complaints 22/11/2023 Guidance: Our approach to determining complaints
Improved case studies – helping to resolve and prevent complaints 10/01/2024 We’ve updated our online case studies to make them more relevant, accessible and useful. Tagged: Cybercrime case studies Learning from complaints Learning resources
Research shows room for improvement in how law firms deal with complaints 10/01/2024 Research shows room for improvement in how law firms deal with complaints Tagged: Research
Office for Legal Complaints welcomes Independent Review of Legal Services Regulation 10/01/2024 Office for Legal Complaints welcomes Independent Review of Legal Services Regulation Tagged: Press release
Office for Legal Complaints publishes 2022/23 Annual Report and Accounts 21/12/2023 Office for Legal Complaints publishes 2022/23 Annual Report and Accounts Tagged: Press release
Learning from complaints 10/01/2024 This article is part of LeO News, edition 24. Tagged: events Newsletter
Policy statement – approach to complaints where the respondent also provides non-legal services 10/01/2024 Policy statement – approach to complaints where the respondent also provides non-legal services Tagged: Policy statement Non-legal services Non-legal service providers Corporate policies
Office for Legal Complaints - Rules of procedure 10/01/2024 Rules of Procedure for the OLC Tagged: Rules of procedure OLC Office for Legal Complaints Legal Ombudsman Scheme
Learning Resources 30/11/2023 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
OLC publishes 2023/24 Budget, Business Plan and Interim Strategy 10/01/2024 The Office for Legal Complaints has published its Business Plan and Budget for 2023/24 for the Legal Ombudsman (LeO), together with an interim strategy for 2023-24.
OLC publishes new strategy and business plan for LeO 04/04/2024 Office for Legal Complaints publishes new strategy and business plan for the Legal Ombudsman
Research and reports 10/01/2024 Research and reports on complaints handling Tagged: alternative dispute resolution DJS Legal Services Market Language of complaints Research and reports
