Schedule of matters reserved to the Office for Legal Complaints 10/05/2021 Schedule of matters reserved to the Office for Legal Complaints Tagged: OLC Office for Legal Complaints governance
The price of separation: Divorce related legal complaints and their causes 11/01/2021 The price of separation: Divorce related legal complaints and their causes
New research warns professionals on importance of their language in complaints 22/09/2020 New research warns professionals on importance of their language in complaints Tagged: Research
OLC launches Scheme Rules consultation 16/02/2022 Office for Legal Complaints launches Scheme Rules consultation Tagged: Press release Scheme Rules
Complaints in focus: No win, no fee agreements 25/01/2021 Complaints in focus: No win, no fee agreements
Guidance: Our approach to determining complaints 11/03/2021 Guidance: Our approach to determining complaints
Research shows room for improvement in how law firms deal with complaints 22/09/2020 Research shows room for improvement in how law firms deal with complaints Tagged: Research
Office for Legal Complaints welcomes Independent Review of Legal Services Regulation 22/09/2020 Office for Legal Complaints welcomes Independent Review of Legal Services Regulation Tagged: Press release
Learning from complaints 08/11/2021 This article is part of LeO News, edition 24. Tagged: events Newsletter
Policy statement – approach to complaints where the respondent also provides non-legal services 05/11/2020 Policy statement – approach to complaints where the respondent also provides non-legal services Tagged: Policy statement Non-legal services Non-legal service providers Corporate policies
Office for Legal Complaints - Rules of procedure 06/11/2020 Rules of Procedure for the OLC Tagged: Rules of procedure OLC Office for Legal Complaints Legal Ombudsman Scheme
Performance 21/03/2022 This page contains details of the Legal Ombudsman Key Performance Indicators and data about the complaints investigated each year Tagged: governance Transparency Complaints data performance data KPIs Annual Report
Learning Resources 01/11/2021 Guidance and resources to support legal service providers to resolve complaints Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
