Complaints in focus: No win, no fee agreements 25/01/2021 Complaints in focus: No win, no fee agreements
Guidance: Our approach to determining complaints 11/03/2021 Guidance: Our approach to determining complaints
Research shows room for improvement in how law firms deal with complaints 22/09/2020 Research shows room for improvement in how law firms deal with complaints Tagged: Research
Office for Legal Complaints welcomes Independent Review of Legal Services Regulation 22/09/2020 Office for Legal Complaints welcomes Independent Review of Legal Services Regulation Tagged: Press release
Learning from complaints 10/05/2021 This article is part of LeO News, edition 24. Tagged: events Newsletter
Our approach to investigations 06/11/2020 This factsheet will give you more information about the Legal Ombudsman's approach to resolving complaints. Tagged: factsheets investigating complaints Resolving complaints putting things right
Research and reports 06/11/2020 Research and reports on complaints handling Tagged: alternative dispute resolution DJS Legal Services Market Language of complaints Research and reports
Investigating your complaint 06/11/2020 In this section we will tell you more about how we investigate your complaints. Tagged: investigating complaints factsheets Resolving complaints
Consultation: Business Plan and Budget 2021/22 18/11/2020 Consultation on the Office for Legal Complaints Business Plan and Budget 2021/22 Tagged: Consultation Office for Legal Complaints strategy and business plan governance
OLC Annual Report and Accounts published 16/07/2021 The Office for Legal Complaints has published its Annual Report and Accounts for 2020/21. This report covers the year from April 2020 to March 2021. Tagged: Annual Report Press release
OLC Board update 22/09/2020 Elisabeth Davies, Chair of the Office for Legal Complaints (OLC), provides an update on the OLC's board meeting. Tagged: Office for Legal Complaints Board blog
Do you accept complaints about accountants? 06/11/2020 Tagged: Complaints accountants Complaints we investigate FAQs
Do you consider complaints about professional negligence? 01/03/2021 Tagged: Complaints How to complain to your service provider professional negligence FAQs
Law Society interview with Chair Wanda Goldwag 22/09/2020 Law Society interview with Chair Wanda Goldwag Tagged: Office for Legal Complaints
