New self-service Customer Assessment Tool 22/12/2023 New self-service Customer Assessment Tool Tagged: Consumer resources
New factsheet launched – Unhappy with our service 10/01/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
Legal Ombudsman proposes minor changes to Scheme Rules 10/01/2024 Legal Ombudsman proposes minor changes to Scheme Rules Tagged: Consumer resources Scheme Rules
Signposting consumers to the Legal Ombudsman 22/01/2024 This signposting pack has been created to help you meet the statutory requirements. It includes suggested text you could use to signpost customers to the Legal Ombudsman (LeO) and when you should do this. Tagged: Signposting Consumer resources FAQs factsheets guidance Signpost
Using a legal service provider 11/12/2023 Guidance on using legal service providers. Tagged: Consumer resources FAQs factsheets Conveyancing lawyer Divorce lawyer stamp duty home buyers first time buyers consumer factsheets good costs services Ombudsman decision data decision data
