Courses and Decisions

We aim to help claims management companies and legal service providers improve their service. We do this through our training courses, videos and regular feedback.

You can also get more information about our ombudsman decisions and complaints data here.

Professional learning courses

Led by our ombudsmen, our courses focus on first tier complaints handling and best practice. We aim to help service providers understand the Legal Ombudsman’s investigation process and how to introduce different aspects of complaint handling and customer care. We do this using a combination of case studies, Q&A and presentations.

Details will appear on this page when new course dates are set but for further information about courses please email:

These courses are free to attend and are available to professionals who work for a company/firm regulated under the Legal Services Act.

Upcoming courses / events

Law Society webinar – How the Legal Ombudsman decides on poor service?

27 March 2019 – live broadcast – 12:30-13:30

To find out more, click here.


Remedies and learning from complaints

01 May 2019 – Leeds – 13:00-17:00

This course will explore the common complaints we see and how these could be prevented. We will consider first tier complaints processes and remedies, with case studies used throughout to demonstrate what can be learnt from complaints. Click here for more detailed information on this course.


How to register

To register for the course please complete the registration form.

Register for course

Or you can download and fill-in  this registration form and then send to:

Telephone: 0121 245 3187

Once we have received your registration form we will be in touch to confirm your place on the course.


Delay and failure to progress claims

Interview with a complainant

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