Case summaries

  • Case study
    4

    Case study

    Consumer Mrs S complained to us when she was billed for the defendant’s costs after she was advised to drop a no win no fee personal injury claim.

    Mrs S had worked in a role that required her to carry out large quantities of photocopying.  She became...

  • Case study
    3

    Case study

    PhD student lost right to study in UK after visa application submitted too late

    Mr G complained to us when he lost the right to remain in the UK to study for a...

  • Complaints alleging negligence guidance
    2

    Complaints alleging negligence guidance

    There are often instances where issues raised within complaints by a client could be treated as either a cause...

  • Guidance: An ombudsman’s view of good costs service – second edition
    0

    Guidance: An ombudsman’s view of good costs service – second edition

    Costs and cost information frequently feature in the complaints we receive. This refreshed guidance sets out the Legal Ombudsman’s...

  • Case study
    2

    Case study

    6 year time limit

    Mr T had approached a service provider to act for him in a claim against his employer. Following a...

  • Case study
    1

    Case study

    3 year time limit

    Miss C instructed a solicitor in 2005 when she purchased her house. When Miss C came to sell her...

  • Case study
    1

    Case study

    Six month time limit

    Ms H approached a solicitor in April 2015 to defend her in criminal proceedings. Following a trial in January...

  • Case study
    1

    Case study

    Complaint about somebody else's solicitor

    Mr D asked a solicitor to act for him in his divorce in 2016. Although Mr D was happy...

  • Case study
    0

    Case study

    Who can complain about a will

    In 1998 Mrs B asked a solicitor to draft her will leaving everything to her son. In 2017 Mrs...

  • Case study
    2

    Case study

    Reasonable offer made by solicitor

    Mr W instructed a solicitor to act for him in a medical negligence claim. When the solicitor told Mr...

  • Case study
    0

    Case study

    First tier offer accepted

    Miss R instructed a solicitor to act for her in a neighbour dispute. Miss R lost the case and...

  • Case study
    3

    Case study

    Solicitors discretion

    Mr P was a beneficiary of a trust arising from a will. The trustee was a solicitor who, under...