January 30, 2018
In the vast majority of cases, legal service providers and claims management companies (CMCs) and their customers enjoy good...
January 8, 2018
Category 1 Publications Committee Terms of Reference (pdf – opens in new window)
August 17, 2018
25 January 2017 – OLC Agreed Board Minutes (pdf – opens in new window) 8 March 2017 – OLC...
December 27, 2017
Guidance: Our approach to putting things right This guidance looks at our approach to putting things right when the...
December 18, 2017
On 28 September, the Legal Ombudsman responded to the Solicitors Regulation Authority’s (SRA) consultation on its new Corporate Strategy...
December 15, 2017
On 15 December, the Legal Ombudsman responded to the Solicitors Regulation Authority’s (SRA) consultation on ‘Looking to the future:...
November 17, 2017
The Legal Ombudsman provides an independent and impartial service to its customers which is underpinned by a commitment to...
November 7, 2017
The Office for Legal Complaints (OLC) operates the complaints scheme set up under the Legal Services Act 2007 (primarily...
November 2, 2017
The Legal Ombudsman has published research on the Language of Complaints, which highlights how the type of language used...