October 31, 2014
Explains when and how you should complain to your legal service provider; including who to complain to and when…
October 8, 2015
Find out about how our investigation process works, what we’ll need from you and what you can expect from…
February 15, 2016
Find out how our process differs when a service provider is closed and what you need to consider.
April 23, 2018
Find out about our values and customer service principles.
July 13, 2017
Find out more about what sort of complaints we can consider in the field of accident management.
May 11, 2018
Factsheet 7 – Investigating complaints – Information for service providers Larger print version
April 3, 2018
Following a period of consultation which ran from 13 December 2017 – 16 January 2018, the Legal Ombudsman produced...
March 29, 2018
In February 2018, the Legal Ombudsman published minor linguistic changes to its Scheme Rules for a period of representations in compliance...
March 27, 2018
We have now published our Gender Pay Gap report for 2017. The Legal Ombudsman’s staff count at the time...
March 19, 2018
29 January 2018 – OLC Agreed Board Minutes