The public

  • When can I bring a complaint to you?

    By on August 29, 2014

    Once you have made a complaint to your service provider, they have up to eight weeks to respond. If...

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    Legal Ombudsman
  • How do you work?

    By on August 29, 2014

    When you contact us, we will ask you to send us a copy of your complaint and copies of...

    18
    Legal Ombudsman
  • What if we can’t agree about how to resolve my complaint?

    By on September 1, 2014

    If, during our investigation, there is no agreement about resolving the complaint, the investigator will write a report that...

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    Legal Ombudsman
  • When can’t you help?

    By on August 29, 2014

    We are unable to: Provide legal advice or represent you in legal proceedings. Recommend service providers or check whether...

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    Legal Ombudsman
  • Do you consider complaints about professional negligence?

    By on October 8, 2014

    Our job is not to decide whether what happened amounted to professional negligence or if there has been a...

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    Legal Ombudsman