30 January 2018
The Legal Ombudsman has launched a new factsheet to clearly explain the basics of our service complaint procedure.
The Unhappy with our service factsheet can be found on our website here.
We take complaints very seriously and want to ensure we put right anything that has gone wrong. Our service complaint procedure for handling complaints about our service is separate to the normal process that applies when you disagree with our views on the merits of your case.