Legal Ombudsman 2017-18 Annual Report published

Legal Ombudsman 2017-18 Annual Report published

19 July 2018

The Office for Legal Complaints (OLC), which oversees the Legal Ombudsman (LeO), has today presented its Annual Report and Accounts 2017-18 to Parliament.

LeO accepted  7,527 legal complaints in the 2017-18 financial year. This rose from 7,223 in the previous year with residential conveyancing, personal injury, family law, wills and probate and litigation the most complained about areas of law.

In the claims management company jurisdiction, there were 1,212 complaints accepted, the majority of which related to financial products and services such as mis-sold payment protection insurance.

Wanda Goldwag, Chair of the OLC Board, said: “This has been an important year where we have laid the foundations for the future of the Legal Ombudsman. I look forward to working with the Legal Ombudsman team to use these changes to improve quality, delivery and performance.”

The report highlights that 2017-18 was a year of achievements and challenge. Successful implementation of the new cloud-based IT and telephony infrastructure, streamlined business processes and a flexible staffing model will now enable steady performance improvement in 2018-19.

Read the full Annual Report and Accounts 2016-17 here.

Read the full press release here.

(On 1 April, 2019, our claims management company (CMC) service transferred to the Financial Ombudsman Service).