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This information provides an indicator of how well we are working with the legal sector and with service providers. This information is gathered through a quarterly independent survey and annual internal survey.
a. How would you rate the guidance?
(Guidance information published and shared throughout the year)
Relevant 80%
Useful 81%
b. How would you rate the training?
(Complaint-handling courses run by LeO)
Relevant 84%
Useful 82%
This information provides an indicator of whether complainants would recommend our service to other. The information is gathered through a quarterly independent survey.