This information provides an indicator of how well we are working with the legal sector and with service providers. This information is gathered through a quarterly independent survey and annual internal survey.
a. How would you rate the guidance?
(Guidance information published and shared throughout the year)
b. How would you rate the training?
(Complaint-handling courses run by LeO)
This information provides an indicator of whether complainants would recommend our service to other. The information is gathered through a quarterly independent survey.