People, leadership and culture

We are committed to ensuring that the Legal Ombudsman offers an attractive package to all our employees. This includes flexible working, staff development and a focus on wellbeing.

The following information is gathered from internal statistics and staff surveys.

 

KPI	Target 2019/20	Q1	Q2	Q3	Q4
Rolling annual turnover rate	<18%	21.8%	22.0%	20.9%	22.8%
Average days per employee lost to sickness	<8.5 days FTE employee days	10.6	10.8	10.6	10.9
Staff survey engagement index	>60%	50%	50%	42%	42%