People, Leadership and Culture

We are committed to ensuring that the Legal Ombudsman offers an attractive package to all our employees. This includes flexible working, staff development and a focus on wellbeing.

The following information is gathered from internal statistics and staff surveys.


KPI Target 2019/20
Q1 Q2 Q3 Q4
Rolling annual turnover rate <18% 21.8% 22.0% 20.9% 22.8%
Average days per employee lost to sickness <8.5 days FTE employee days 10.6 10.8 10.6 10.9
Staff survey engagement index >60% 50% 50% 42% 42%