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We want consumers to understand the complaints process and what to do.

The information in this section will help you to first complain to your service provider and bring the complaint to us is needed. We also have guides on different legal areas which provide information on the service you should expect from your service provider. 

You may also want to look at our  factsheets, case studies and frequently asked questions.

A complaint journey for consumers is on the How we Work page.

Accessibility: We are committed to making sure that everyone understands the information that is available about our service. You can find out how we do this on our Accessibility page.

woman looking down at files on a desk

woman looking down at files on a desk