Sincere apologies can support effective early resolution Read Sincere apologies can support effective early resolution
Good complaint management creates faster, fairer resolutions Read Good complaint management creates faster, fairer resolutions
Poor complaint handling let this barrister down We found the service of this barrister to be reasonable but not the complaint handling... Read Poor complaint handling let this barrister down
The firm acted in their client's best interest Ms H wasn't happy with the advice she was given but we found it to be reasonable... Read The firm acted in their client's best interest
