How we can help
If you’ve not been happy with the service you’ve received from your legal service provider, then contact us by phone, email, letter or live chat.
Individual wait times can differ due to the nature and complexity of your complaint and your particular needs. We will keep in contact with you while you are waiting and will ensure that your file is passed to an investigator for assessment as soon as possible. Please be assured that once your case has been allocated for assessment an investigator will be in touch. If you have any concerns, please don’t hesitate to contact our general enquiries team by phone, email, letter or live chat.
What sort of company is your complaint about?
The rules we follow
Our scheme rules set out how we resolve complaints.
They are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007.
You can view and download the scheme rules by clicking here. (pdf – opens in new window)
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