Guidance: An ombudsman’s view of good costs service – second edition

Guidance: An ombudsman’s view of good costs service – second edition

Costs and cost information frequently feature in the complaints we receive. This refreshed guidance sets out the Legal Ombudsman’s view of good costs service, supported by a range of case studies which also provide insight into how we resolve complaints.

In this updated edition we look at how the new transparency rules will inform our investigations going forward, as well as some of the common causes of costs complaints such as the information provided, the charging structure and managing changing costs.