In December 2019, the Office for Legal Complaints published its draft strategy for 2020-23, which included its draft business plan for 2020/21. This set out our vision of the way our work can continue to build genuine trust and public confidence in legal services in England & Wales.
This strategy covers the period of April 2020-March 2023.
We sought views on our proposed strategic objectives and business planning priorities. The consultation ran from 16 December 2019 – 14 February 2020.
The full consultation document can be viewed here.